Shipping Policy

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Time

Estimated delivery times:

• Vietnam: 3–7 business days

• International: 7–20 business days

Delivery times may vary due to customs inspections, holidays, or carrier delays.

3. Shipping Fees

Shipping costs are calculated at checkout based on destination and order weight.

Free shipping promotions may apply for certain orders.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear.

5. Customs & Import Duties

International customers are responsible for customs duties, taxes, and import fees imposed by their country.

6. Lost or Delayed Shipments

If your order is delayed beyond the estimated timeframe, please contact us at support@tocksyes.com. We will assist in investigating with the carrier.